K'Cho community gathering

CEAM Shelter Services

A UNHCR-recognized safe haven offering compassionate care and protection for the most vulnerable members of our community.

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Our Mission

Everyone deserves safety and dignity. CEAM’s shelter provides protection, support, and hope for refugees facing physical, mental, or social challenges.

Everyone Is Welcome

"The K'Cho Shelter Home welcomes refugees and asylum seekers of all races, ethnicities, and religious backgrounds. Our commitment to compassion knows no boundaries — every person in need is treated with equal dignity and respect. Admission is subject to eligibility criteria and availability."

Shelter staff visiting a resident

Shelter staff visiting a resident

Shelter residents celebrating together

Shelter residents celebrating together

Our Services

Emergency Housing

Immediate safe accommodation for individuals and families in crisis situations.

Healthcare Support

Basic medical care, mental health follow-up, and assistance accessing hospitals and clinics.

Nutritional Program

Daily meals and nutritional care tailored to residents’ health needs.

Case Management

Personalized support, documentation assistance, and long-term planning for each resident.

Rehabilitation Services

Trauma-informed care, skills development, and reintegration support.

Referrals & Admission

Our shelter supports K'Cho community members and other refugees facing urgent protection needs. Placements are made through a confidential referral process:

Referrals are accepted from UNHCR, partner agencies, and recognised community leaders
Each referral is assessed individually against urgency of need and current capacity
Priority goes to those assessed as facing the most acute protection needs
Specialised medical and psychosocial cases are placed with appropriate partners
All placements and resident information are treated as strictly confidential

Shelter Guidelines

To ensure a safe and supportive environment for everyone, our shelter operates under these core principles.

Transitional Support

Our shelter is a temporary haven (typically 3-6 months) designed to help residents stabilize and transition to long-term solutions.

Safety & Zero Tolerance

To ensure a peaceful environment for all, we maintain a strict zero-tolerance policy regarding violence, harassment, drugs, and alcohol.

Respect for All

While guided by Christian values of charity, we warmly welcome residents of all beliefs and respect everyone's religious practices equally.

Our Impact

Timely response to referrals from UNHCR and partner agencies
Significant improvement in mental and emotional well-being
Residents supported toward safe, durable onward arrangements
Restored dignity and stability for those in our care
Growing community awareness on protection and inclusion

Challenges We Face

  • Demand exceeding available shelter capacity
  • Limited funding for medical and specialized support
  • Stigma and fear affecting help-seeking behavior
  • Legal and documentation barriers impacting long-term care
  • Shortage of trained mental health professionals

How You Can Help

Your generosity provides immediate relief and lasting dignity to those who need it most.

Ways to Contribute

Support monthly shelter expenses
Volunteer with caregiving or facility maintenance
Donate hygiene supplies and essentials
Offer professional services such as counselling or health care
Advocate for sustainable refugee shelter funding

Contact Shelter Services

Reach out directly for inquiries or emergencies

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CEAM Protection Team

Shelter Referrals & Enquiries